Terms & Conditions

Thank you for choosing Amelo – Smart Dental prevention, your trusted online dental product provider! To ensure a smooth and convenient returns process, please review our returns policy outlined below.

  • Products must be returned within 30 days from the date of purchase.
  • The product must be unused, in its original packaging, and in the same condition as when it was received.
  • We do not accept product returns on the basis of change of mind. Only if the product is determined unsuitable for use or incorrect
  • The first option will be to work to find a suitable exchange product
  • For hygiene reasons, personal care items like toothbrushes, floss etc unless they are in their original unopened packaging.

  • To initiate the returns process, please contact our customer service team at [insert contact information].
  • Provide your order details and the reason for the return.
  • Our friendly customer service representative will guide you through the necessary steps and provide a return authorization if applicable.
  • Ensure that the returned product is securely packaged to prevent damage during transit.

  • Once we receive the returned product and verify its eligibility, we will initiate the refund process.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part or a defective product.
  • Refunds may take up to [insert number of days] to process and appear in your account, depending on your payment provider.

  • If you wish to exchange a product for a different item, please contact our customer service team to arrange the exchange.
  • The original product must meet the eligibility criteria mentioned above.
  • The exchanged product will be shipped once we receive and verify the original product.

  • In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately.
  • Provide details and supporting evidence (such as photos) of the damage or defect.
  • We will arrange for the return and replacement of the product at no additional cost to you.

  • At Amelo, we provide dental advice to assist our customers in making informed decisions about their oral health.
  • Please note that we do not offer refunds for our dental advice services.
  • However, if you feel that the advice provided is not suitable for your specific needs, we encourage you to reach out to us.
  • We will review your situation on an individual basis and work with you to provide the appropriate information, education and recommendations

  • Personal care items like toothbrushes, flos etc cannot be returned due to hygiene reasons if they are not sealed in their original packaging
  • Products that are not in their original condition or are missing parts for reasons not due to our error.

  • If you receive an incorrect product due to our mistake, please contact our customer service team immediately.
  • We will arrange for the return of the incorrect product and the shipment of the correct item.